Business Ethics – 4 steps to ethical decision making

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Cutting corners, that is what we as human beings do. Now, that by itself is not wrong, finding a more comfortable, simpler way to get a job done is smart. But the line that separates ethical behaviour from unethical behaviour is narrow, and if you are not careful in your search for the smartest way to work, you could just end up crossing that line!

Before proceeding with the blog, I would like to wish all our readers a very merry Christmas and a happy and healthy new year 2021!

Wishing everyone a very Merry Christmas and a happy New Year

What is ethics? 

It is merely the belief of what is right or wrong based on the individuals’ morals/values, which in turn might be dependent on the society or culture to which the individual belongs to. So, what does this mean? Simply put, ethics is very individualistic; what I believe to be right or wrong might be antithetical to what you believe to be right or wrong.

Having said that, as a society of human beings living in the 21st century, we generally have a consensus on what humanity considers ethical and unethical behaviour, as a result of which, laws are created to uphold and protect what we believe is ethical behaviour. Now, some of these laws might differ from region to region; however on the whole, most laws are put in place to protect the innocent and to uphold what society considers ethical.

Laws

Formal laws typically represent a consensus on ethical standards.

For companies and organisations, the laws and standards that are used to judge the ethics of an individual can be extended on a much grander and more detailed scale thus incorporating the ethics of society on a corporate level. So, if a company is known to follow the law, by implication, it is an ethical company. But that need not always be the case.  

Yes, laws can be looked on as a standard for companies to follow; however, they are just a basis for an ethical discussion. Because at the end of the day, the legal ethics will depend on whose eyes they are viewed from. For example, while stealing is considered illegal everywhere and therefore unethical, it is unfortunate and criminal that in some countries child labour is still legal and therefore ethical (at least from their point of view), even though a majority of the nations will consider it unethical (and in my personal opinion, it is).   

Ethical decisions

There are several factors, such as values, morals, culture, etc., that can have an impact on ethical decision making. For example, if you ask a group of individuals a precise and narrow ethical question, you might get as many answers as there are individuals answering the question because each person is influenced by their upbringing and life experiences.

There are also some circumstances when an otherwise unethical behaviour may be looked upon in a favourable light. For example, a town devastated and cut off from aid by a natural disaster might force some desperate people to contemplate unethical actions like breaking in and entering an abandoned home or store to scavenge items and materials required for survival. Is this behaviour ethical or acceptable? Maybe not. But until we are put in a situation like that, who are we to judge?!

The point is when we make a decision, all we can do is to make the best decision we can at that moment.

Ethical decisions in organisations

Most organisations today have a diverse and multicultural workforce. While this is undoubtedly beneficial, there are also a number of challenges to be overcome, especially when aligning decisions with ethics.  Not everyone is going to agree with the ethicality of a decision! Also, you don’t want an organisation where everyone thinks the same – “groupthink”.

So, how do organisations work towards overcoming these challenges? 

  1. Code of conduct/ethics – Organisations need to start a ‘written code of ethics or conduct’. It has to be a written, physical document that is easily accessible, prominently displayed (on notice boards, company intranet, etc.) in the organisation, widely circulated among employees, made a part of induction for new employees, and made a condition for employment. What a code of ethics does is outline what the organisation considers acceptable behaviour, giving a baseline of what is ‘okay’ and what is ‘not okay’. 
  2. Ethics programme – Set up training programmes for employees that will educate them on what the organisation considers ethically acceptable decisions. The best way to learn is by example, so ensure that most of the training is situation-based.  Show examples of decisions made in the past, the challenges the decisions makers faced while deliberating, their logical reasoning, and finally why they arrived at the decision they did. Make it into a case study to get an understanding of what the new employees think and the decisions they would have arrived at in the current work environment.
  3. Ethics hotline – Most organisations do not want unethical behaviour to go undetected for a long period of time. The longer unethical behaviour takes to come to light the greater the damage to the organisation. Most people do not want to be labelled a ‘snitch’; it is a good way to lose the trust of co-workers and get isolated within your organisation. It could also have an effect on your reputation, which will, in turn, have an impact on your promotions and future employment. But for the benefit of the organisation, unethical behaviour needs to be brought to light, and the sooner, the better. Setting up a hotline that guarantees anonymity, and gives protection to the whistleblower against retaliation will encourage reporting against unethical behaviour. However, the organisation also has a responsibility to investigate comprehensively and arrive at an independent conclusion to not only protect against false reporting but to protect all the parties involved.
  4. Leadership by example – We throw the term ‘work culture’ around quite often.   Work culture is corporate behaviour which is set or determined at the top and trickles down to the rest of the organisation, and ethics forms an integral part of this behaviour. Most people in any position of authority usually set an example of ‘do as I say, not as I do’, which clearly send the wrong message to their underlings, and this is what usually ends up being the norm that is followed. There are very few leaders that are able to set the right, positive and ethical example because of the temptation to bend ethics in favour of greater profits. Actions speak louder than words and leaders have to set the example at the top for the organisation to follow.

These are just a few guidelines an organisation can follow to develop and encourage ethical decision making. What are the steps followed by your organisation to encourage ethical decisions? Any instances that you know of where companies have cut corners in their search for easy profit, and what were the consequences? Comment below.

Our online master’s degree management programmes help you become a better leader, and business ethics forms an important part of it. Chat LIVE on WhatsApp with one of our education advisors for more information on all the programmes we offer, the application process, and for information on discounts we might be offering at this time. 

Express gratitude this holiday season

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2020 has been nothing but challenging for everyone in one way or another. Some people experienced greater difficulties than others. Nevertheless, everyone’s life, career, family, ambitions, dreams, and expectations from this year were affected. And as if matters were not bad enough, the world witnessed and was torn apart by numerous natural and man-made calamities: floods, wildfires, earthquakes, hurricanes, civil unrest, humanitarian and refugee crises. 

Now I do not want to sound all negative. There is another side to the coin too, a side that we very often fail to recognise and acknowledge. It’s the positives, no matter how small, that happened in our lives amidst this mayhem. We should acknowledge every little moment of happiness, joy, and success we received in the past one year and be grateful for it. Someone might have a new job (even in the pandemic), got a raise, bought a new house, started a family, explored local places (as it is advisable not to travel), got healthier and fitter, had time to be with family during quarantine, enrolled for that online master’s programme that was put on the back-burner, something that positively impacted one’s life. 

Let’s reflect and be thankful for everything! 

For me personally, the holiday season brings a sense of joy and happiness. I forget my worries and enjoy the holiday cheer and bright lights that are all around. It humbles me in many ways. 

Expressing gratitude may sound easier than it actually is, because humans are prone to complaining, blaming, finding fault, and making comparisons with others. However, I would urge you to take a moment and instead understand your own shortcomings and if you do compare, compare yourself with the less fortunate. You might come to realise how blessed you actually are! 

There are many ways to feel thankful and express gratitude: 

1.  Introspect: self-introspection can be very powerful to analyse one’s true self. 

2.  Have faith: it pays off to be patient and trust that everything happening is part of the bigger picture and it will help in developing you in better ways. 

Give back to society

3.  Give back to society: you can make your contribution and give back to society in various ways by volunteering, providing food, shelter, clothing to the needy, providing financial  or emotional support. It will make you feel better and useful. 

4.  Maintain a gratitude journal: as it is said, a man is but the product of his thoughts. The more you write about positive happenings and events in your life, more your thoughts become positive. 

Your thoughts become positive when you capture positive happenings in your life

5.  Express yourself: It’s important not only to feel grateful but also to express your gratitude and spread the cheer to your near and dear ones. 

Gratitude plays a very powerful role in transforming lives. Express your gratitude towards your family, peers, friends, colleagues, bosses, teachers and professors. I am grateful to all our readers who have enjoyed reading and have benefited from our blogs. 

Season’s Greetings and Happy Holidays! 

#DILO (A day in the life of) a master’s student - Dina

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Continuing with our blog series bringing you answers to some of the questions we at Robert Kennedy College (RKC) get asked frequently by students who are looking to join one of our online programmes, we asked some of our past and current students to share their thoughts and opinions, to give their feedback on how they handled the challenges of online learning. Hopefully, this will help you make an informed decision.

Let us learn from those who came before and see if what worked for them will also help you become a better student!

Dina is from Jordan and has completed our online MBA programme, this is what she had to say about what worked for her.

An Introduction

Who are you, really?  

I am Dina, from Jordan  

Which Uni are you studying with?  

University of Cumbria, U.K.

Which programme did you choose and why?  

MBA in Leadership and Sustainability  

The Study Plan  

How did you plan to study each module, and what was the reality? How many hours did/do you have to put in each day/or in a week?  

I took one module at a time, and I dedicated one day a week for studying – usually during the weekend, and that’s like 7-8 hours a week, and of course, I did more work for the assignments.

What part of the day did/do you find most suitable to study? (e.g. early mornings, lunch break, evenings, weekends?)  

Weekends the entire day and sometimes early mornings before going to work.

How much time did you devote to each assignment?  

I used to check the assignment at the beginning of each module and take notes as I go through the week. I usually started working on the assignments pretty early so that I had a few weeks before the deadline to plan and manage my time.  

Travelling and Communication

How did travelling impact your ability to study?  

Travelling was not required for my work.

How were you able to interact with peers and/or professors given the time differences?  

The forums really helped and made the communication process easier.

A typical day as a master’s student

What does a typical day as an Online Masters’ student look like for you?  

I wake up, check my email, check the forum, go to work and read an article or study a bit before bed. But the majority of the studying was usually done on the weekends.

Any advice?  

Any advice you have for students to better plan their studies.  

I was sceptical at first, and I thought that I might lose interest in studying, but each module was different. All you need is a little time management and commitment.  

I hope this blog has answered some of your questions, and please watch this space for similar blogs in the future. 

You can now chat LIVE on WhatsApp with one of our Education Advisors for more information on all the programmes we offer, the application process, and for information on discounts we might be offering at this time.  

5 key skills and attributes for effective Legal Leadership

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Leadership is a subjective term. We see and hear about effective leaders leading a department, a company or a country. But it is difficult to really quantify or describe what leadership is. You can recognize good leadership examples when you see them but it’s difficult to define. Some leaders are ‘born leaders’, they are a natural, and excel at what they do, while others learn to become good leaders by cultivating attributes and skills, behaviours,  or sets of competencies, that are practiced and mastered to become an effective leader. 

I have talked in the past about Sustainable Leadership in our blog – what it is, and what its principles are. There could be several styles and types of leadership, and areas where leadership is required. One such areas is law and that is called legal leadership. Legal leadership particularly identifies how leaders behave, and how they govern others directly and indirectly, by controlling organizational structures and processes in a legal department or a law firm. 

Douglas B. Richardson says, “All great leaders do five things well, Imagine, Invent, Inspire, Inform, and Influence”. Though all leadership is fundamentally the same, legal leadership can take many forms, involve distinct roles and have different objectives. In a legal department, leadership has many faces: the chief legal officer (CLO), the managing attorneys, the servicing lawyers who work each day with the clients, and all of them should be leaders. Therefore, a legal leader is faced by a unique challenge of leading leaders as more often than not they end up leading other lawyers who are independent identities, individual contributors, pretty much people who do not follow anyone, do not like to be led, trust their own gut, and do not collaborate easily.  

Phew! Legal leaders have to be one hell of a leader!! 

Being a leader in a legal environment is challenging and may not be everyone’s cup of tea. So, what is required to be an effective legal leader? Law firms and corporate legal departments have identified some basic qualities and attributes that a leader should possess. Here are the five skills and attributes that are important for effective legal leadership: 

1. Collaborative skills 

Legal leaders usually find themselves managing large teams and complex cases. They usually have different and difficult sets of people at both ends of their stick. On one end are their own team members. And at the other end are the clients from diverse backgrounds, personalities, education levels, experience levels and requirements. The legal leader plays a key role in coordinating all the aspects, and people in bringing out the desired legal outcome. 

Exercise collaboration with effective communication.

A good legal leader should hit the ground running through effective and early communication amongst the team members, and letting everyone know their tasks after a brainstorming session. Follow up and make sure to listen to their colleagues’ ideas or the issues they are facing, and help them overcome their obstacles and provide the resources if required.  

A legal professional must weigh in everything, facts of the case, potential risks and their consequences

2. Good Judgement 

Success in any profession is highly dependent on good judgement, and this is especially true for the legal profession! It is one the most critical attributes that a legal leader must possess – to apply good judgement and make sound decisions. Legal professionals are faced by situations every day where they must make complex decisions by weighing in the facts of the case, evaluating potential risks and their consequences on the case and on the firm/organization.

Good judgement also requires excellent problem-solving skills. A good legal leader must be able to pre-empt the issues, and must have ideas and many solutions to a problem.  

However, the leaders must not isolate themselves or feel solely responsible for a decision. Though they are leaders, they are still a part of the team, and must seek input of their peers and other experienced legal professionals on critical matters.  

Self-awareness is an important quality of an effective legal leader

3. Self-awareness 

While most of the legal professionals, lawyers, and para-legals would call themselves lone-wolves and individual contributors, they are still part of a legal team. As they become leaders, most lawyers face a hurdle what’s called ‘expert identity trap’.  This means they identify themselves as subject matter experts but do not necessarily see themselves as a leader. Though several attributes are required to be a good legal leader, self-awareness is one of the key qualities of an effective one.  

All legal professionals are bound by the model rules of professional conduct

4. High ethical standards 

The legal profession is heavily based on trust, and each member’s ability to demonstrate highly ethical behaviour. Failure to do so will have many adverse outcomes such as not being able to gain the trust of their client and/or colleagues, and even more critical, being disbarred or legally charged and disciplined for misconduct. All legal professionals are bound by the model rules of professional conduct and they must understand their responsibility as the stakes involved are high! 

5. Diplomacy 

Diplomacy is one of the skills that a legal leader must have to climb the ladder of their legal career. A good leader must exercise diplomacy in handling clients, project the professional image of the firm, and must be respectful of their colleagues. The legal profession is an intensive and demanding career. It is critical for leaders therefore to keep calm and show virtues such as understanding, compassion, and integrity. Diplomacy is not something that one can learn overnight, it is a gradual, self-grooming process that can be effectively used to resolve any conflicts, and manage differences and disagreements. 

To be the best legal leader, it takes lot more than just being book-smart too; one needs to be street smart. Our 100% online master’s degree programme prepares you just for that by providing a deep understanding of the key concepts and theories of leadership and their application in a law-oriented organization. Talk to our advisors today to learn more about the programme.